Cover Letters: Analyst - Technical
Resume
Summary
Team-oriented manager with solid people skills, extensive information technology experience, and a passion for improving and documenting procedures. Strong desire to have a meaningful impact on an organization’s strategic and functional advancement. Interested in the possibility of long-term involvement and the opportunity to grow with the success of the organization. Diligent in responsibilities, dependable, flexible, conscientious, creative at problem solving, and show great attention to detail and accuracy.
Strengths and Abilities
Management: Eleven years experience in departmental management of midsized nonprofit organization, covering computer helpdesk support and administration, software development, network and server administration, desktop publishing, and information services.
Information Technology: Knowledgeable of account administration in Active Directory, Novell eDirectory, and Microsoft Exchange. Experienced in Microsoft Office, Adobe Illustrator, Photoshop, QuarkXPress, and Track-It. Qualified in building and troubleshooting PC computers, installing and troubleshooting desktop operating systems, and supporting software packages.
Quality Improvement: Skilled at improving efficiency and quality in goods and services. Developed a history of approaching operational problems by identifying inadequate or flawed elements of workflow and addressing them with the application of research, documentation, and training.
Experience
IT Consultant, Network Engineer—October 2007–Present
Ambient, Inc
Manager, Information Services—August 1998–September 2007
Institute in Basic Life Principles Headquarters, Illinois
Responsible to manage priorities and tasks for the Information Services Department and its $2 million network. Create solutions for IT needs by researching and implementing new technology. Develop departmental procedures, equipment specifications, network infrastructure, local phone service contracts, and work with individual departments and remote offices to determine hardware and software needs. Work to build a team spirit in the IT staff, including both on- and off-site personnel. Specific accomplishments include the following:
- Saved the organization $12,000 per year by renegotiating telecommunications contracts.
- Responsible for internal help desk supporting 300 desktops.
- Manage 13 people in department.
- Support 20 telecommuting employees.
- Manage the administration of 26 servers (covering Linux, Novell Netware, and Windows).
- Build relationships with remote branches of the organization (7 locations in U.S., 6 locations internationally).
- Develop standard operational procedures for desktop and server support.
- Work with upper management to develop and implement computer use policies.
- Provide first and second-level escalated support as needed.
- Coordinate and participate in training of local and remote computer support staff.
Manager, Graphic Arts Department—July 1995–October 1998
Institute in Basic Life Principles Headquarters, Illinois
Collaborated with coworkers in the department to typeset, edit, and prepare art for a variety of publications, including educational curricula, seminar workbooks, brochures, CD covers, magazines, books, and booklets. Responsible for picture permissions, scanning and color correction, and art modification. Promoted in July 1996 to supervisor (2 people), managed art projects, trained new staff, and worked as a production artist. Promoted to manager in August 1997 (7 people) and managed typesetting, editing, and production artists. Managed departmental priorities, tasks, and coordinated with other departments in administering large-scale publication projects.
- Was involved, either directly or by oversight, with more than 1,100 distinct publications.
- Developed and implemented tracking, archival, and retrieval system for digital files and original publication art.
- Prepared 1-, 2-, and 4-color work for sheet-fed presses.
Publications Distribution—January 1995–June 1995
Institute in Basic Life Principles Headquarters, Illinois
Prepared materials for shipment to seminars, worked on inventory control, and assisted in order fulfillment.
References available upon request.